“For too long, this organization has been about us and what we want to accomplish as an agency, and we have lost sight of what matters most — our customers,” Mr. Stapleton said.
A survey 2,000 of customers last year was “a real wake-up call,” he said in a release. “Less than half our customers told us they were satisfied with their shopping experience. They viewed a visit to the Wine & Spirits store as a chore and said they spent an average of only eight minutes in the store per visit, while other specialty retailers have average visits closer to half an hour.
“With retail customers’ expectations rightfully higher than ever, that’s simply not good enough.”
Memo to self:
Someday when you’ve completely conquered the blogging world and are regularly having coffee with Sir David Conrad and you decide to run for President of Pittsburgh or of Pennsylvania or of the World (Campaign slogan: “Mwah-hahahaha!”), to your already wonderful platform of a flat 15 percent income tax, do not, I repeat to you, self, do NOT forget to also add in that thing about destroying the PLCB with a missile because clearly, even with data staring them in the eyes and kicking them in the shins, they still do not realize the good that a nice dose of free-market competition would bring. Kill them hard, PittGirl.
A chicken in every pot and a frickin’ six-pack in every gas station.