Alternate title: In which I defend Joanna Doven and then teach her how the new Facebook Pages work.
In what might be my favorite twist of irony since [insert awesome ironic thing here, Alanis], in the immediate aftermath of Joanna Doven, press secretary to Lukey Ravenstahl [AKA, All your twitters are belong to us], talking to the media about the common sense of having a social media policy to govern Council’s use of it during Council meetings, she herself made a social media boo-boo that I can relate to, but in her case, IS A MUCH LARGER BOO-BOO.
However, it was just that. A mistake. A boo-boo. Social media faux pas. Like replying to all when you meant to reply to one. Etc.
Joanna used the City of Pittsburgh’s Facebook account to “Like” Vince Pallus’ page after writing this on her personal wall:
“Are you a City resident that is disgusted with the actions of some Council Members? Make sure you fan Vince Pallus for Pittsburgh City Council, running against Darlene Harris…he’s a good guy and will work hard for the people of Pittsburgh, not to just to get his own road paved!”
So, stick with me. As “Joanna Doven” she supports Vince Pallus and said so. But she “Liked” him as “City of Pittsburgh,” accidentally, she says.
And Doug Shield laughed maniacally and probably bopped up and down like a kid about to get a lollipop from the doctor as he said to the press: “She should not be linking the city of Pittsburgh to a political campaign, which is exactly what she did.”
Never one to turn down media exposure, a political analyst chimed in … aghast:
Doven said it was a mistake — just a Facebook glitch. Political analyst Joseph Sabino Mistick called that a “lousy” explanation.
Except it’s not, and I’ll get to that in a sec, just stick with me here. STICK WITH ME. DON’T YOU DARE DIE ON ME.
Joanna issued this statement:
“Before work hours and from home, I wrote a personal statement on my personal Facebook page supporting Vince Pallus for Pittsburgh City Council. In this statement, I encouraged my friends to “fan” or “like” Vince Pallus’s Facebook page. Right after, I myself fanned his page. From my personal Facebook account I am also able to administer the City of Pittsburgh Facebook page. I can only guess that because I am an administrator on the City of Pittsburgh Facebook page, that it appeared on Vince Pallus’s page that the City of Pittsburgh also “liked” him. When I became aware of this fact, I immediately removed the City of Pittsburgh “like”. I have an inquiry into Facebook as to why this happened. I have “liked” people or organizations from my personal Facebook page without this happening. To be clear, the intention was for Joanna Doven, the individual, to “like” Vince Pallus, not the City of Pittsburgh. In the meantime, to ensure this does not happen again, I have changed the administration functions for the City of Pittsburgh Facebook page so that in order to administer that page, you must log-on to a separate Facebook account.”
Internet, you recall the reason I revealed my identity was because I effed up on Facebook, do you not? So I feel a bit for Joanna, granted in her role, she needs to be EXTRA EXTRA CAREFUL, JOANNA!
However, I doubt it was a facebook glitch and more just Joanna switching between Joanna Doven and City of Pittsburgh without realizing it or doing it and forgetting which she was using facebook as, due to recently instituted changes to the way facebook pages work.
Let me demonstrate!
I administer basically three facebook things. 1. My Ginny Montanez account. That’s my personal stuff. Don’t friend me there. There are lots of pictures of me looking REAL BAD there. 2. Jane Pitt, my formerly anonymous account. Jane Pitt is the administrator of the That’s Church page, much the same way Joanna Doven is the administrator of the City of Pittsburgh page.
Still with me? CLEAR!
It used to be if I wanted to “Like” something on facebook, I had to be Jane Pitt. That’s Church couldn’t “Like” your page. NO THUMBS UP FOR YOU!
Then, about a week ago, ch-ch-ch-changes!
I’m still not used to all the changes, and yesterday while using facebook as a “Page”, it recommended for me that I might want to like “Burgh Baby” and I was all, WAIT. I THOUGHT I ALREADY DID.
It was like this on my right margin:
So I clicked on “Like” and boom! Realized that That’s Church had just “Liked” Burgh Baby much the same way Joanna probably switched over to using facebook as “City of Pittsburgh” and it realized from her previous mention of Vince, that she might want to “Like” him too. She probably clicked it and BAM! GRANT STREET DRAMA!
Then I realized that “That’s Church” can also COMMENT as “That’s Church.” Cah-razy.
Now, please, City Council, Joanna, Lukey, I know I’m a nobody, but LISTEN TO ME. Just this once, I think I’ve got something worthy to say to you.
THIS is why the City needs the social media policy for all employees. This is why council must be sure to spell out in detail how council can and can not use social media during work hours and during council meetings.
The City of Pittsburgh page must be tied to a personal administrator page, therefore, as long as Facebook is set up this way, there is going to be the risk that whoever’s personal account is linked to it, might accidentally like, say, “That’s Church” while logged in as “City of Pittsburgh.”
The social media policy should outline what Joanna can and cannot do on personal time if she wishes to continue to administer the city’s facebook page. It should be specific. It should determine what should happen if a mistake like this happens again, AND IT WILL. It should leave no stone unturned in an effort to protect the City from lawsuits it can’t afford.
Stop the ridiculous fighting and running to the media all, “Neener neener neener” and do what’s … are you ready? … ready? … BEST FOR PITTSBURGH.
Instead, everyone is so contentiously hateful of one another that simple things get blown to high heaven like they were loaded with C-4.
Chill out. Joanna made a mistake. Mistakes will continue to happen as long as social media is evolving the way it is. Instead of picking at each other and being “baffled” by each other and scolding each other in the press, how about you just sit down and fix. this. shit?
Which is supposed to be the reason you got into politics in the first place, is it not?
Joanna has faults. YES. Lukey has faults. BIG ONES. But, my city council friends, whoever it is that each of you have got telling you you’re perfect? Fire them. They’re lying to your face.