Giant Eagle Rage

Yesterday at Giant Eagle pharmacy, after standing in line behind five elderly people who paid for their prescriptions with checks, this happened.

I was picking up my sister Pens Fan’s prescription. She is super sick. She wants to die, she’s so sick. She eats an ice chip on an empty stomach and she pukes up a cheeseburger she ate when she was ten-years-old.

I approach the employee behind the counter after being waved forward.

Pharmacy employee: “Can I help you?”

Me, cheerfully, “I’m here to pick up a prescription for Pens Fan. First name Pens. Last name … Fan.”

Her: “From today?”

Me: “Yes. An hour ago. It was called in.”

Her: [looks through some bags] “Ah. Here it is.”

She begins to ring up the purchase. I sign my name on the dotted line agreeing that either I don’t need a pharmacy consult or that my third-born shall be owed to Giant Eagle Corporation. Not sure. Haven’t read the fine print yet. 

Her: “Birthdate?”

Me: [thinking] “Uh, April 6, 1974.”

Her: “April 6, 1974.”

Me: “April 6, 1974.”

Her: “April 6, 1974.”

Me: “LADY. APRIL 6, 1974!”

Her: “April 6, 1974?”

Me: [blink] “You’re a terrible Jedi. I have no idea what you’re trying to tell me.”

Her: “1974?”

Me: “Wait. I’m a 1974. So she’s … 1972? April 6, 1972.”

Her: “April 6, 1972?”

Me: “April 6, 1972.”

Her: “April 6, 1972? 1972?”

Me: “Am I on Candid Camera?”

Her: “Go the other way.”

Me: “1976?”

Her: “So the birthdate is?”

Me, internally: “I AM NOT PICKING UP OXYCONTIN, FOR THE LOVE OF GOD. I AM PICKING UP ANTI-VOMITING SUPPOSITORIES TO BE INSERTED INTO THE RECTUM IN AN EFFORT TO STEM THE CONSTANT FLOW OF MONTEZUMA’S PUKE.”

Me, verbally through gritted teeth: “April 6, 1976.”

Her: [as if speaking to a child that just went number two in the potty] “There you go!”

Do you know what happens when you go to Target to pick up a prescription for this type of medicine? They go, “Birthdate of April 6, 1976? Here are your suppositories. Good luck with the retching.”

I could choke a bitch, Giant Eagle.

And there’s no suppository for that.





78 Comments

  1. 02631blackacre
    April 10, 2013 11:56 am

    Yeah, I’ve waited an hour for eyedrops (that they don’t even have to count, mix, box, etc. … it’s just a patient lablel slapped on a pre-packaged box). Infuriating.

    And don’t EVEN get me started on the elimination of FoodPerks….!!!

    They can “lock” their high prices all they want and but you’ll find me filling up at Marathon and getting my groceries at Shop & Save. (Right before they discontinued FoodPerks they sent me a flyer showing how much I saved with them last year… like $400… so, they thought it was a good thing to verify for me that it will cost me an extra $400 to shop in their store this year??? Do I look stupid??)



    • CMinPitt
      April 10, 2013 12:02 pm

      I think you forgot to take the other meds you picked up.



      • 02631blackacre
        April 10, 2013 12:42 pm

        I think you got lost on the way to the “Oh Happy Days” blog… on here, it’s just church.



    • Kilgore
      April 10, 2013 12:25 pm

      Post your picture… we’ll decide!



    • momoftwo
      April 10, 2013 12:27 pm

      Ditto that. Foodperks was the only reason I shopped at Giant Eagle. I really see no reason to shop there now. I’ll get what I can from Aldi’s. What I can’t get there I will get from Shop N Save or any other non-Giant Eagle grocery store.



    • oh please
      April 11, 2013 5:08 pm

      fuel and food perks are simply you buying down the cost of gas or groceries. You could save a lot more shopping at a discount chain.



  2. Jim W
    April 10, 2013 12:04 pm

    MY giant eagle will give me any prescription I want. They just won’t fill it. I mean…they’re WILLING to fill it, but only if I call ahead, then show up and ask for it again after they tell me they don’t have it. It’s one of the perks of their awesome automated system.

    1) Call in prescription
    2) Go pick it up
    3) Explain that you called it in
    4) Receive apologies about them not having it
    5) Give it to them again
    6) wait twenty minutes
    7) receive Rx…

    8) CONVENIENCE!!



    • Virginia
      April 10, 2013 12:16 pm

      This happens to me almost every time when I got to grab prescriptions for my mother who uses them. I NEVER use GE pharmacy. Terrible terrible experience.



  3. Lynn
    April 10, 2013 12:09 pm

    Not sure your complaint about you not knowing the correct date of your sister’s birthday can hold up.

    I believe Target is wrong….I believe they are required, by law, to ask you your date of birth for verification…not state your date of birth.



    • Virginia
      April 10, 2013 12:21 pm

      If that’s a law, you’ll have to find it for me, because I’m not seeing it anywhere. I understand being this way about controlled drugs and narcotics, etc., but not anti-vomiting meds.



      • PA Girl in VA
        April 12, 2013 3:30 pm

        Nowadays, when seemingly innocuous drugs like Sudafed can be turned into meth, they can’t be too careful. I’m not sure what anti-vomiting meds are being turned into these days, but if they aren’t careful, it could cost them their job.



        • Dr Kevlar
          April 20, 2013 6:36 am

          This has nothing to do with what the drug can be used for in a secondary application. As I noted in my response to your sister, this has everything to do with protecting an individual’s health information from being accessed by someone who has no business doing so.

          I know personally of instances where individuals have called health insurance providers asking for lookups on the claims of neighbors to satisfy their own curiosity, along with the Wynette case which is one of many where the health records of an individual were sold.



      • Dr Kevlar
        April 20, 2013 6:33 am

        HIPPA is a group of federal laws that, among other things, requires that an individual’s PHI (Personal Health Information) be protected. This is to ensure that a stranger cannot obtain any part of the personal health history of an individual.

        While inconvenient, it protects individuals and their rights to privacy. You may recall that Tanny Wynette’s health records were sold to a tabloid magazine by a UPMC employee. While this is an egregious example, the law is there for everyone’s protection.

        There is (or should be) a form that can be completed where you can be designated by your sister(s) or your mom as a person to whom medications (in the case of a pharmacy) or specific information (in the case of a medical provider) can be released.

        While I agree that GE’s pharmacies seem to lack basic customer service skills, criticizing them for following the law that prevents random strangers from prying into your own personal business is unfair and inappropriate.



  4. Rob Carr
    April 10, 2013 12:10 pm

    In Giant Eagle’s defense, I was standing at the counter when the pharmacy assistant asked the guy next to me “Name?” His reply was “Rob Carr.”

    Ever since, I check my prescriptions very carefully.



  5. Joe
    April 10, 2013 12:11 pm

    What do you expect when you go to a grocery store for a prescription? Go to a pharmacy, there are several local, family owned businesses in the area.



  6. Mary W.
    April 10, 2013 12:16 pm

    Tip the pharmacy regulars at Christmas and you won’t have to deal with this. They are a grateful lot.



    • cathy m.
      April 10, 2013 1:54 pm

      Are you kidding me????? Why don’t we just start bribing all of our pbublic officials and the garbage guys and the teachers. That way the RICH can always be sure to get decent service while those who can barely afford their diabetes meds get shoved back in line and have to put up with the crappy service that you think they probably deserve because they can’t bribe people!!!



      • red pen mama
        April 10, 2013 4:12 pm

        I am truly hoping cathy was being sarcastic. In case she wasn’t, though, pharmacists make a lot of money. Pharmacists techs maybe not as much, but are still pretty well paid. They don’t work for tips.



      • Rich Hensler
        April 10, 2013 6:06 pm

        Spoken like a true Obummer voter.



        • Korie
          April 10, 2013 9:00 pm

          Is that seriously all you got out of this?



          • Mary W.
            April 11, 2013 6:24 am

            Sigh. I meant tip the pharmacy TECH who waits on you not the pharmacist. For some reason, I always wind up with the same girl waiting on me. Of course, this is just advice for those who are there on the regular, like myself.

            I seriously doubt being kind will be one of my death bed regrets.



            • red pen mama
              April 11, 2013 8:50 am

              You should not tip at a pharmacy. That’s not necessary or expected.



              • MattDC
                April 13, 2013 10:31 am

                Sorry, I have to weigh in on the tip issue. In fact I do tip the garbage man, the drugstore clerks, the guy who parks my car, the woman who cleans my office, and lots of other people. Sometimes it’s money; often it’s a Christmas present, or most importantly, a call to their supervisor to either praise or criticize their work. First, it involves remembering their names and saying hello in their native tongue. They all speak English, but they never expect us to take even ten seconds to google their native greeting. At my drugstore, that may be Russian or Hindi; for the garbage men and office cleaners, it’s Spanish; for the parking attendant it’s Nigerian Yoruba. It’s amazing how much better service I get on all those messed up prescription scrips; how my garbage cans never end up rolling down the street; how my extra boxes of “basura” files disappear from my office without any special request; how my car never seems to get scratched, because I remembered to ask the guy how his daughter’s class trip went. If their service is bad I call their supervisor; if it’s exceptional I also call their supervisor. It doesn’t actually cost anyone much money to use common sense.



  7. Robin
    April 10, 2013 12:23 pm

    Had a bad experience with GE in white oak. Short staffed, couldn’t find the refill letter from doc, wouldn’t answer their phone, again, SHORT STAFFED. Waited in drive thru two different times. On the 2nd run, I told them I wasn’t leaving until they gave me the prescription. Funny how they were able to locate it with no problem. Transferring to another pharmacy.



  8. Kilgore
    April 10, 2013 12:24 pm

    Ridiculous. Surely she didn’t think there would be somebody else in line named Pens Fan!



  9. M
    April 10, 2013 12:27 pm

    I officially stopped using Giant Eagle pharmacies last month when they incorrectly mixed my son’s antibiotic and he got a way-too-concentrated dose. The pharmacist called to warn me of their error when I was about to give him a second dose. Yes, he apologized and tried to take action, but my son could’ve ended up in the hospital. Everyone makes mistakes but not with my kid’s health. I’ll always go to Target, no matter how conveniently located GE is.



    • PA Girl in VA
      April 12, 2013 3:33 pm

      You can switch, but it doesn’t mean Target can’t/won’t make the same mistake.



      • Dr Kevlar
        April 20, 2013 6:38 am

        All health care providers, and any entity that has access to your PHI (such as your insurance company) are required to follow the privacy guidelines in the HIPPA legislation.



  10. Mary W.
    April 10, 2013 12:28 pm

    PS The working title of my future auto-biography is “The Pharmacy’s on Speed Dial”



  11. Katie
    April 10, 2013 12:32 pm

    Giant Eagle is just stupid all together. I was shopping for Christmas cookie ingredients, used self checkout for my $32 total purchase, got into the parking lot and realized I was being chased by a man supposidly working as an undercover shopper for Giatn Eagle. Drilled me with questions, harrassed me in the parking lot, forced me to walk in front of him into the store–all because he insisted that I stole a can of condensed milk. CONDENSED MILK aka ~$3. Never showed ID, yelled when I asked if I could walk next to him, not in front, just for my own safety. After 20 minutes of me sitting in a chair and him standing over me yelling, the female manager checked my receipt and realized that I indeed did pay for the condensed milk. No apology, no have a good night, nothing. I did receive a nice basket from the Market District and some gift cards. Still didn’t change my opinion of GE.



    • MrsO
      April 15, 2013 4:18 pm

      Katie,
      You should have told them to shove their basket and sued them. What they did to you…HUGE liability. I know this, I used to work as a Loss Prevention Manager.



  12. jann
    April 10, 2013 12:33 pm

    You are a good sister!!
    Loved the line about ice chips, by the way.



  13. AngryMongo
    April 10, 2013 12:35 pm

    Bushy Run Pharmacy for the win! They wanted to charge us $300 for a prescription that BR ended up charging $20. I’ll never use Giant Eagle Pharmacy again.



  14. spoon
    April 10, 2013 12:36 pm

    I was standing at the counter of my doctor’s office recently when they called in my script to the Giant Eagle in that same plaza. The office manager said she was told it would be ready in an hour. I went to Giant Eagle to buy some chicken soup, beer and other things to fight the sickness.

    Walked up to the pharmacy counter and was told no order was ever called in. I called back to the office and they verified that it was Giant Eagle and had the lady’s name… also the same person waiting on me. Giant Eagle said the order was never placed and they’d do me the favor of filling it.

    Came back 20 minutes later and picked it up. Had someone else this time ring me up I asked how were they able to fill it if my doc never called it in. She said it’s been waiting for me for over an hour.



    • PA Girl in VA
      April 12, 2013 3:36 pm

      Head, meet desk…..I would have blown a gasket! Don’t mess with me when I’m sick!



  15. L
    April 10, 2013 12:44 pm

    Bad experiences at Kroger in Texas already had us at Walgreens, which we stayed with once moving here. One side trip to CVS was bad enough to go right back to Walgreens. The one here in Cranberry is fantastic, they even waited for us to arrive after their closing time once to pick up pain meds for my son who had surgery earlier that day and we were on our way home with him. No wait times in drive through, no errors … but maybe they’re an anamoly :)



  16. Don Orkoskey
    April 10, 2013 12:47 pm

    GE is WAY too busy. Their script counts are off the charts. You’re much better off to find a smaller pharmacy that only has one or two pharmacists on so they can get to know you and your scripts.

    They’re much more likely to catch interactions that way – there is NOT a national system so that all pharmacists everywhere can see if you got something from somewhere else that will interact with the stuff the person in front of you is handing you. Drugs are dangerous – stick with one pharmacy, and not a busy one.

    Smaller, less busy stores are also much more likely to have the time to get what you ordered correct and not be out of it (assuming it’s a maintenance med). If they’re only doing 50 scripts a day they can do the job right. Your typical GE might have a pharmacist doing 400 a day. That’s far too busy for most of them to do their job right 100% of the time and when it comes to pharmacy you want that as close to 100% as possible otherwise you just gave your 13 year old son a weeks supply of viagra and can’t figure out why his cough hasn’t gotten any better, why he’s now spending so much time in the bathroom, and why the towels can now stand up on their own.

    Btw – Target is horrible too. They break all kind of rules, most chain pharmacies do and the reason is far too many are far too busy and the focus of the corporation is far too much on profit and very little on healthcare. For example when my wife worked at Rite Aid her district manager made her check to see if the customer that had just threatened to kill her and had jumped over the counter trying to strangle her was a “gold star” patient meaning before he banned her from coming in to that store he wanted to make sure she was not a golden cow that they were milking for tons of pharmacy money. My wife’s life wouldn’t have been worth preserving if this psycho had spent another $10 on average per month on her meds.

    Go to a small pharmacy for your own safety and health and for the health of the local economy.



  17. Old North Sider
    April 10, 2013 12:54 pm

    I had a similar experience at Giant Eagle Pharmacy while picking up the spouses’ colonoscopy prep kit. As I was standing there giving the birthday the pharmacy tech said that isn’t the right birthdate. What, he only has one. As it turned out, the date was keyed in wrong with the insurance company, according to all involved the right answer was June 44 — not June 4. Double Yoi!



  18. Kristin
    April 10, 2013 1:04 pm

    I’m with Lynn that GE is right about DOB and Target is not. It’s a reasonable attempt to comply with HIPAA and other state and HHS privacy and safety regulations. If they abided by the letter of the law, they would not allow you to pick-up any prescription for your sister without written consent from her, as you likely do not have a medical relationship as defined by various health care laws.



  19. SteelCityMagnolia
    April 10, 2013 1:44 pm

    Wow. After all that they should have at least given you a consolation prize! That sounded like a new game on The Price Is Right.

    I gave up on GE pharmacy after they NEVER had my meds in stock. I got the damn prescription filled there every damn month. You’d think someone would have caught on to that fact and ordered the stuff, right??? Nope. It’s always “Oh, we’re sorry. We only had 3 pills. You’ll have to come back on such-and-such date to get the remaining 27.” Convenience? That’s what they call it????



  20. Lisa P
    April 10, 2013 3:03 pm

    Oh poor Pens Fan, I had that plague last week. Death was looking mighty fine to me. I also called and BEGGED AND PLEADED for medicine to make it stop. They gave me a pill, hahahaha swallow that pill when you have vomited even your spit for 12 hours yup.
    feel better pens fan, and ginny you better have sterilized yourself!



    • Pens Fan
      April 11, 2013 10:00 am

      Thanks. Finally feeling better. And I have an awesome sister who will pick up meds for me :)



  21. MariaRZ3
    April 10, 2013 4:17 pm

    I am a pharmacist in the great state of PA and I would like to clear a few things up here. Ginny, you had the wrong birthdate. Maybe the customer service wasn’t up to snuff, but you didn’t have the birthdate correct the first time around. This is important not only because we obviously want the right drug going to the right patient, but also because of HIPAA. Ginny, you are correct that in PA, there is no legal requirement to check ID or birthdate or anything regardless if you are picking up suppositories, OxyContin, or something “pre-packaged that you just have to slap a label on” (I guess blackacre doesn’t want his RX billed to insurance or for me to check for any drug interactions or anything). It’s up to the pharmacy to decide if and how they want to verify a patient’s identity. At some of the places I’ve worked, the transaction cannot even be rung through the cash register until the correct birthdate (as given by the customer-not printed anywhere on paperwork) was typed into the register. There are times that the pharmacy or insurance has the wrong birthdate, but that is really the exception rather than the norm. In addition to HIPAA and drug safety issues, there are actually people who “steal” people’s RX’s from the pharmacy. I spent the entire day recently going over footage and dealing with the cops because someone’s ex-boyfriend picked up her RX without her permission. During that time, I was still responsible for filling RX’s for people’s kids, parents, etc. 2 weeks later we had the same type of “theft” attempted, but the suspect could not verify any of the patient’s info so no RX. I get that Ginny was picking up a drug that has no abuse potential, and that she just had one piece of the info mixed up for a second, but what is the point if these measures aren’t done consistently, every customer, every time, no excuses. Customer service is another issue, and it does seem that the clerk could’ve better handled the situation, but frankly, I wouldn’t want to use a pharmacy that isn’t taking any measures. Sorry for the long comment, but I just wanted to give some perspective from the other side of the counter.



    • 02631blackacre
      April 10, 2013 5:42 pm

      I think the issue here is really Giant Eagle in particular… to that end, “I guess blackacre doesn’t want his RX billed to insurance or for me to check for any drug interactions or anything” is not correct. I most certainly do want those things done. When I arrive at GE three hours after witnessing the scrip being called in, am told it’s not ready/ was never called in, and have to spend another hour in the store waiting, that’s B.S. The very delightful, family-owned Stanton-Negley pharmacy in Highland Park is always very busy, yet is able to accomplish those all-important tasks in minutes, not hours.



  22. mark
    April 10, 2013 5:20 pm

    If you pick up a script for your pet the birth date they file is always 01/01/01. So I would always give them my kitty’s real birth date.



  23. Suzie-Q
    April 10, 2013 6:04 pm

    After reading all of these replies…I am grateful for my good health and no need to visit any pharmacy for the past 5 years!! Sounds horrendous and no one should have to “fight” for the medication they need.

    Somehow, employees have lost the perception of “service”…not sure how to change that.



  24. facie
    April 10, 2013 9:06 pm

    Here I thought the rant was going to be something like, “Don’t you love how GE has raised many of its prices over the past year, then brags about the price lock/lowering thing, when in reality, the prices are now where they were a year or so ago (except some are still higher). Or, I thought you were going to say how annoying it is when you call in a prescription using the automated system, hear the time the prescription is going to be ready, show up many hours after promised time (or even a day later), only to find there was some problem, but, “Oh, don’t anyone call you?”

    Apparently some people are sad about food perks, but I spend so little money there, and they never counted towards gift cards, so they were pretty useless to me. If only I could get everything I need at Aldi’s. Now that place (generally) has good service!



    • bucdaddy
      April 11, 2013 12:31 pm

      Kroger has a thing where if you buy four six packs of beer at a time, you get a 20% discount.

      Remarkably, Kroger’s standard six-pack prices without the discount look (eyeballing it here) about 20% higher than Giant Eagle’s.

      Oh, wait, y’all still can’t get beer in every grocery and convenience store yet, can you?

      Um … carry on.



  25. Taylor Swift
    April 10, 2013 10:52 pm

    ZOMG Sooo Adorbz, yinz are the ofcourseyoucan sisters except slightly less feminine than cheech and chong. You write a blog she wretched and pukes all the time. Its kismet. Its like you are siamese sisters connected at the soul. she feels what you write and responds to it physically. its amazing. Its like there are no words to describe how connected you are. which is deep in and of itself and everyone should ponder.



  26. djh
    April 11, 2013 12:32 am

    So the pharmacy employee plays a little fast and loose to try and help you get the right date so she can follow the company policy (ie not get fired) and you still get the script. And instead of looking at it as a nice thing a ‘burgher’ would do it’s “I could choke a bitch.”

    The glass is half full Ginny.



    • Virginia
      April 11, 2013 8:00 am

      I simply was making a humorous poke at the ridiculous way she handled it, as if I was picking up narcotics. Why not just say, “Are you sure about the year?” instead of what she did. It was insane.



  27. Eric Davidson
    April 11, 2013 7:24 am

    Well, what a charming story! Perhaps if you had given the employee the correct birthdate to begin with, this could have been averted. The employee was only doing her job. State law requires that you sign for a prescription, as frustrating as that may be (oh, and believe me, signing your name can certainly take long and be exhausting). If Target just hands you your prescrption even when you give them the wrong date, go get them at Target. It’s not that difficult.



    • Virginia
      April 11, 2013 8:01 am

      Eric, I was in no way complaining about signing. I was just making a joke that I have no idea what I’m signing every time I go to a pharmacy and sign on the dotted line because I have never bothered to read it. I would have made the same joke if I was writing about Target. Sheesh.



      • slumpbuster Douglas J
        April 12, 2013 9:43 am

        Considering your own low-life actions and your poor moral and ethical compas, virginia i simply don’t see where you or your friends have any justification to judge another living soul.your posse is best suited to dead children issues. its the only time you can carry pretense of moral highground, even then not so much. its like the shiny bauble of being just for once in your lives blinded you to all real humanity. you are a complete human failure.



  28. FoodVigilante
    April 11, 2013 8:24 am

    Holy Cow Virginia, you’ve hit a nerve! Lol. Who knew that lampooning a condescending pharmacy tech would be as polarizing as a gun control or abortion debate!? I’m proposing a conspiracy theory that your adversaries on this thread are probably paid off by Big-Pharma! I’m calling Jesse Ventura to investigate! :) Great blog!



  29. PGH Pharmacy Tech
    April 11, 2013 8:41 am

    Ginny, I’m with you 100%. There isn’t a law staying that pharmacies must confirm the birthday, it’s something for liability’s sake, at least where I work. The chain I work for needs the month and day, no year for privacy’s sake.

    When my chain didn’t accept a local major insurance plan which my family was enrolled in, I took a script for my mom to Giant Eagle. Two hours later, there were insurance issues and they did not even attempt to notify me so I wouldn’t make a wasted trip back. I politely took the script back, called the doctors’ office to get it approved by the insurance, and promptly dropped it off at a Rite Aid who had it ready in less than 10 minutes. Giant Eagle is really difficult to deal with and especially when you need something fast. Hope Pens Fan is feeling better! This bug is awful.



  30. SpudMom
    April 11, 2013 8:52 am

    Honestly, every time I’ve tried to use GE pharmacy it’s been a GIANT pain in my ass. I have a son named Liam and when he was a baby, the pediatrician called in some medication for him. Went to go pick it up, they claimed they didn’t have it. By then it was after hours with the doctor on a Friday night. I was frantic. It turns out, when the pediatrician told them “Liam” they wrote down “William.” NO DUMBASSES. So it sat there unfilled because the insurance didn’t recognize the name and NO ONE CALLED ME TO ASK.

    That was the last time I used GE pharmacy services. It’s terrible. It can be dead as a doornail and you will wait an hour for something that should have been ready. God forbid you try to pick something up on Friday night. Madhouse.



  31. Pghsciencenerd
    April 11, 2013 9:38 am

    My health insurance is trying to force us to use the Gian’ Iggle, which I am refusing to do. A friend had such horrible experiences there with missing prescriptions, wrong prescriptions refilled, medicine always on back order. I didn’t believe what she told me, so I went with her and got to observe this circus first hand. The employees seemed to be pretty overworked and overwhelmed. The pharmacy is absolutely no place to cut corners.

    Also, just walking into Shadyside Market District gives me an anxiety attack. I miss Foodlands.



  32. amy
    April 11, 2013 2:33 pm

    As much as I’m a fan of shopping at Giant Eagle, I don’t use the pharmacy for many of the reasons above. I think the supermarket industry in general is frustrating and they their take on the average customer is insulting, but went there anyway last night because I love the Dietz & Watson products.
    Standing at the deli counter, ordering my 2 pounds of roast beef and some swiss, thinking what great sandwiches my family is going to have, and how my precious dog will get some of it, I hear an elderly woman place her order; 5 slices of baloney. So much went thru my mind like G.E. is the closet store on her bus line, she has little money to eat and here I am paying out my ass for stuff that I casually and frequently order, I can buzz on over to Rite Aid to get my scripts and pick up whatever I forgot at G.E. So, I thought about reading this post earlier and chewed myself a new perspective of the G.E. pharmacy and the elderly people standing in line. I couldn’t help this woman without insult, but I didn’t bring my lunch today and am not able to eat that meat. So now, I feel quite shitty and I guess I should. I mean, this woman looked frail and there by the grace of God…



    • Kathleen
      April 12, 2013 12:40 am

      Perspective.

      Now I haz it. Thanks, Amy.



    • Slumpbuster Douglas J
      April 12, 2013 8:11 am

      In a very meta way I think you have captured the totally of this blog and this entry. Basically, who the fuck cares. I mean old ladies gotta eat, or they are just cheap weird and annoying. plenty of young hip moms like the people who post, read and write here think they are also cheap weird and annoying. live and let live I say. fuck the dead though, those people are assholes.



  33. Eva
    April 11, 2013 4:37 pm

    I was crying because I was laughing so hard reading your
    Story! Great story and I hope Pens Fan feels better



  34. Ginny's Dad
    April 12, 2013 3:31 pm

    How could you forget the year of her birth? The twins were bicentennial babies. That’s the only reason I remember it was 1976. By the way, some of your readers need to chill out and get a sense of humor. They will live longer and be more pleasant to be with.



  35. MariaRZ23
    April 12, 2013 3:55 pm

    I think the point is being missed here. The clerk could’ve been fired for even trying to help with the birthday. And she wants to choke a bitch?? Besides the safety issues, this Burgher was only trying to do his/her job. The only Annoying Burger I see here is Virginia.



  36. Virginia
    April 12, 2013 4:12 pm

    You know what’s the craziest thing about this?

    If this was, say, Randy Baumann or another morning radio show telling this story or putting in skit format how nuts it was to try to get this prescription, no one would bat an eyelash. Yet by sharing this humorous, RIDICULOUS story as a commentary that maybe Giant Eagle is going just a smidgen overboard with this practice, hell breaks loose and I’m everything from an “annoying Burgher” to a “complete human failure.”

    I can’t say this enough … I JUST THOUGHT IT WAS A FUNNY STORY TO SHARE BECAUSE IT STRUCK ME AS HILARIOUS AND LUDICROUS.

    And I have been “choking bitches” for lesser things since 2005.

    That’s gonna be my new tagline.



    • Chloe
      April 17, 2013 7:20 pm

      Oh, this was supposed to be funny. Missed that part. Don’t quit your day job. Oh wait…



  37. Ginny's Mom
    April 12, 2013 4:44 pm

    I love you Ginny, but you are wrong about Target. They always ask for the birthday. I think in all your craziness with Giant Eagle you just mixed that fact up. Love you, Your crazy mother……… You always ask me my birthday when you pick up my scripts at Target.



    • Virginia
      April 12, 2013 4:50 pm

      Ah. HA! Nope. The last three I have picked up there, she has simply TOLD ME the birthdate and asked me to confirm it. Including the one I just picked up from you.



      • Ginny's Mom
        April 12, 2013 10:36 pm

        You are probably right. How would I know I was not there. Who would of thought a post about this would be so crazy……. Sorry Mom



  38. MariaRZ23
    April 12, 2013 6:11 pm

    I’m not entirely sure why I am bothering…but if that indeed the way the pharmacy is verifying patients’ identity, it’s not a very good system. Giant Eagle’s system is better. Let’s say you are picking up an RX, you are sick,you have sick kids hanging off of you, you have to get back to work, whatever. The clerk says, “Is your birthdate xx/xx/xxxx?” Because you are sick, distracted, in a hurry, whatever, you say “Yup!”, even though he/she just read the complete wrong birthday. People tend to agree with whatever you say. I’ve seen it happen a million times. “RX for PittGirl!” Girl walks up to counter. “Are you PittGirl?” “Nope, I just heard you call a name.” This stuff goes on every single day. That’s why we follow procedures, every single time. I know that you aren’t opposed to that…trust me when I tell you, it might be annoying and they should still be able to provide customer service…but we have to have these procedures. There is too much human error involved. I’ve stood there myself in front of people I’ve known personally with the complete wrong bag in my hands. It’s not the rant about Giant Eagle that bothers me. It’s the rant against pharmacy procedures that are in place to protect you. Everyone’s writing about FuelPerks, and FoodPerks, and cheese, and pop–that’s not what this is really about.



    • Virginia
      April 12, 2013 6:27 pm

      Maria, I think the first problem is that you take me too seriously. I was simply trying to tell a humorous story, at least I thought it was humorous. I had the correct name. I had the correct birthdate. I was just off on the year by two because I was doing math wrong. I knew what the med was, and it was just an anti-vomiting suppository. I don’t see why, knowing all of that, she couldn’t have been a little bit more at ease about it. Just a simple, “Are you sure about the year?” or whatever.

      Another pharmacist told me that at her pharmacy a month and day is sufficient to get the meds. Maybe that would be good enough for Giant Eagle someday. It also would be better for privacy if we weren’t saying full names and full birthdates out loud at the checkout counter. [shrug]

      I simply thought that is was a bit ludicrous the way she handled it, repeating my words to me over and over again like that.

      That is all. I’m not trying to get her fired. I understand why they want to verify. I just think in this instance, it was a bit much, and I thought it hilarious the way it played out. The post is not directed at her. The post is directed at Giant Eagle.

      And if you want to go back and read my 3,600 posts, you’ll see that I regularly threaten to “choke bitches” for small stuff. Just a teasing joke playing off of an old Wayne Brady skit.

      I can’t stress this enough … this is a humor piece, and my choke bitches line was meant to drive that point home.



  39. Stilts
    April 12, 2013 11:56 pm

    I normally don’t read comments because they are usually full of stupid comments from even stupider people who are too lazy to create their own blogs, but I came here because of Ginny’s next post.

    I was not let down. Thank you for making my evening.

    Now I have to go choke some bitches.



  40. Dave
    April 15, 2013 9:57 am

    I don’t have any grudge against any of the big supermarket/pharmacy places. When I fill prescriptions (and I have a son dealing with a major illness) I go to the local family owned pharmacy. We started at GE due to cost but ran into a lot of the issues noted here, tried some of the other big chains, again because of cost. Ultimatley it costs me a bit more to go to the mom and pop but the service is great and they know what prescriptions when and they are always right and on time.

    We run to these large bix bog stores or large grocery stores to save a few bucks and I understand that. But the few bucks we can save is because of minimal customer service and serving a large clientele. We line up on black friday to buy the next great deal (all made somewhere else) and bemoan the loss of american jobs. We are getting exactly what we want. We get the cheapest product and greatest convenience but we do pay…and pay…and pay



  41. Brooke @ Blushing Noir
    April 21, 2013 10:18 am

    You’re a lot nicer than I am lol
    CVS is worst. Trust.
    Also, those suppositories, they don’t work.



  42. Marguerita Lagana
    April 24, 2013 6:29 am

    A cheeseburger is a hamburger topped with cheese. Traditionally, the slice of cheese is placed on top of the meat patty, but the burger can include many variations in structure, ingredients, and composition. The term itself is a portmanteau of the words “cheese” and “hamburger.” The cheese is usually cubed, and then added to the cooking hamburger patty shortly before the patty is completely cooked which allows the cheese to melt. Cheeseburgers are often served with lettuce, tomato, onion, pickles, mustard, mayonnaise, or ketchup.`

    Be well
    http://www.caramoan.co/caramoan-tour/